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Frequently Asked Questions

Who will clean my home/business?

 

Your home will usually be cleaned by one or two, fully trained, professional cleaning staff. For security and your peace of mind our maids are fully covered by insurance. This insurance includes fidelity guarantee to reinforce the care that we take to recruit staff of good character. You also have no concerns about tax or national insurance. While in your home/business, our maids are not permitted to eat, smoke or use any of your appliances. Our professional cleaning service training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

 

What will Maids in Manhattan do in my home/business?

 

In our initial meeting at your home/business we will go through every thing that you require. This will allow us to understand your domestic or commercial cleaning needs and expectations. In addition to any special requirements that you may have requested our cleaning service includes removing cobwebs and dusting skirting boards, pictures, lampshades, knick-knacks, window sills, furniture, and light fittings and vacuuming throughout. We wipe cupboard fronts clean, wash floors, and thoroughly clean kitchens and bathrooms.

 

At what time will the maid team be in my home?

 

We will arrange a day and time to fit in with your schedule. We work to suit your needs and are available seven days a week.

 

Do I need to provide any cleaning equipment or supplies?

 

It is entirely your decision. We can use your products and equipment or we can provide our own if that's more convenient, however this will incur a small charge.

 

How will our relationship work?

 

We would really like to earn your continued loyalty based on our ability to meet your needs. We look to you to provide a candid review of our cleaning service and your feedback is more than welcome. We are always available and will be in touch as much or as little as you require.

 

If you hold the keys to my house where will they be kept?

 

Your keys are only accessible by two people and are kept locked in a safe when not being used.We ensure that every set of keys are in the safe at the end of the day.

 

Do I have to do anything before my house is cleaned?

 

We ask you to spend a few minutes tidying where necessary and if you have  chance. This will enable us to devote all our time to cleaning and will give you best value for your cleaning fee.

 

How do I pay for the service?

 

For any of our cleaning services, payment is made at the time of each clean. You can pay by standing order, cheque or cash.

 

What happens if my scheduled cleaning service falls on a statutory holiday?

 

We do work bank holidays as normal, however if you require us not to then you just need to let us know.

 

What if I do not want cleaning to be done while I am away on holiday?

 

Please just let us know as soon as you can.

 

How do I arrange special requests, changes or cancellations?

 

Please just call us. Ideally providing us with as much notice as possible.

 

What if something gets broken when my home is cleaned?

 

We treat your home with the utmost care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will have the item replaced if it cannot be repaired.

 

 

Find out more about Maids In Manhattan by reading some of our recent reviews.